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Pashlabs Privacy Policy

Introduction

Welcome to Pashlabs! We provide a service ("Service") that allows you ("User") to create and manage Discord chat bots ("Pashlings"). This Privacy Policy explains how Pashlabs ("we," "us," or "our") collects, uses, and shares information when you use our Service. Our primary role is as a service provider, processing data on your behalf and as instructed by you through your configuration of the Service, to make your Pashlings work.

By using the Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy should be read in conjunction with our Terms of Service.

Important Note Regarding Discord

Pashlabs interacts with Discord's platform. Your use of Discord itself is governed by Discord's own Terms of Service and Privacy Policy. This Pashlabs Privacy Policy supplements, but does not supersede, Discord's policies.

Information We Process to Provide the Service

To operate Pashlabs and your Pashlings effectively and securely, we process the following categories of information:

  • Discord Account Information: When you log in via Discord, we receive and store your Discord user ID, username, email address, and avatar. This is used to create and manage your Pashlabs account, identify you within our Service, and facilitate communication.
  • Pashling Configuration Data: This includes all the settings you define for your Pashling, such as its name, personality traits, appearance details, AI engine settings, specific prompts, knowledge base content you provide, and other configuration options you set up through the Pashlabs interface. This data is essential for your Pashling to operate according to your specifications.
  • Discord Bot Token: We securely store the Discord bot token you provide, which is required for your Pashling to connect to Discord's API and function within Discord servers. See the "Data Security" section below for details on how we protect this sensitive token.
  • Chat History (Message Data): To enable your Pashling to function conversationally, remember context, and respond appropriately as configured by you, we process messages sent to and from your Pashling within Discord channels where it is active. This includes message content, sender and recipient user IDs (including your bot's ID), server and channel IDs, and timestamps. This processing is solely for the operational purpose of your Pashling's interaction.
  • Essential Cookies & Technical Data: We use essential cookies for critical functionalities like maintaining your login sessions and ensuring website security. We may also collect technical data such as IP addresses, browser type, operating system, and access times for security logging, troubleshooting, and to ensure the stability of our Service.
  • Aggregated and Anonymized Usage Data: We may collect and process aggregated and anonymized data about how the Service is accessed and used (e.g., feature popularity, general interaction patterns). This data does not identify you or any individual user, nor does it include your specific Pashling content or chat history. It is used for service improvement purposes as described below.

How We Use Information

We use the information we process strictly for the following purposes:

  • To Provide, Operate, and Maintain the Service: This is our primary use – enabling you to create, configure, manage, and run your Pashlings.
  • To Authenticate You and Manage Your Account: Using your Discord account information to secure your access and manage your settings.
  • To Enable Pashling Functionality: Processing configuration data and chat history to allow your Pashlings to interact on Discord according to your setup.
  • To Ensure Security and Stability: Monitoring for and preventing fraudulent or malicious activity, protecting the integrity of our Service, and performing necessary security logging.
  • To Troubleshoot and Resolve Issues: Using technical data and, if necessary and with your awareness (e.g., during a support request), specific configuration data to diagnose and fix problems with the platform or your Pashling.
  • To Communicate With You: Sending service-related announcements, updates, security alerts, or responding to your support requests.
  • To Analyze Aggregated and Anonymized Usage Data: To understand trends, improve service functionality (e.g., by identifying commonly used features that could be enhanced or pain points in the user interface), develop new features, and enhance overall user experience. This analysis is always performed on data that cannot be used to identify individual users or their specific content.
  • To Comply with Legal Obligations: If required by law, court order, or other binding legal process.

We do not sell your personal information or your Pashling content. User Input and Pashling Output processed in connection with the Discord platform will not be used by Pashlabs to train general-purpose AI/ML models. Our use of your data is strictly limited to providing, maintaining, and securing the Service as described in this Privacy Policy and our Terms of Service, enabling the functionality of your specific Pashling as configured by you.

Information Sharing

We only share information under the following limited circumstances:

  • With Discord: As necessary to connect your Pashling to the Discord platform, authenticate your account, and enable bot functionality via the Discord API as directed by your use of the Service.
  • With Third-Party Service Providers (Infrastructure): We use third-party vendors and service providers (e.g., hosting providers, database services, AI model providers as selected/configured by you) that process data on our behalf to help us operate and maintain the Service. These providers are contractually bound to protect your information and are only permitted to use it to provide services to us.
  • For Legal Reasons and Safety: We may disclose information if we believe in good faith that it's necessary to:
    • Comply with a law, regulation, legal process, or governmental request.
    • Protect the safety, rights, or property of Pashlabs, our users, or the public.
    • Detect, prevent, or otherwise address fraud, security, or technical issues.
    • Enforce our Terms of Service, including investigation of potential violations.
  • Business Transfers: If Pashlabs is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
  • With Your Consent: We may share information with third parties when we have your explicit consent to do so.

Data Security - Protecting Your Bot Token

Protecting your Discord bot token is critical. We implement robust security measures:

  • Encryption at Rest: Your Discord bot token is encrypted using a strong encryption algorithm and a unique, managed key before it is stored in our database.
  • Restricted Access and Non-Viewability: The encrypted token is stored securely. It is not viewable by you or Pashlabs staff through our dashboard or internal tools after its initial submission.
  • Secure Decryption Key Management: The decryption key required to use the token is managed securely and is only accessed programmatically and temporarily by the isolated system responsible for securely starting up your bot instance. It is not persistently stored in an easily accessible manner alongside the encrypted token during runtime.
  • Discord Developer Portal as Source of Truth: The only place the original, unencrypted token is ever visible to you is within your own Discord Developer Portal application page. We strongly advise you to treat your bot token like a password.

We also implement other industry-standard security measures, including HTTPS for all data transmissions, access controls, and regular security reviews, to protect all processed information. However, no system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide the Pashlabs service, or as required by law:

  • Account & Configuration Data: Retained as long as your Pashlabs account and associated Pashlings exist, or as needed to provide you the Service.
  • Chat History (Message Data): Retained for a period necessary for your Pashling's conversational memory and functionality, as configured by you or by default service settings. We strive to minimize this retention period while ensuring bot effectiveness. Specific retention details may vary based on the AI engine or settings you choose for your Pashling.
  • Technical and Security Logs: Retained for a limited period necessary for security analysis, troubleshooting, and platform stability.
  • Aggregated and Anonymized Data: May be retained indefinitely for analytical and service improvement purposes, as it does not identify individuals.

You can delete your Pashlings or your entire Pashlabs account via the dashboard or by contacting support. Deletion will trigger the removal of associated personal data from our active systems according to our data deletion processes, subject to necessary backup retention cycles and any overriding legal requirements (e.g., for compliance or dispute resolution).

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We provide you with control over your information through the Service:

  • Access & Update: You can access and update your Pashling configurations and some account information directly via the Pashlabs dashboard.
  • Deletion: You can delete individual Pashlings or request the deletion of your entire Pashlabs account and associated personal data by contacting us or using tools provided in the dashboard.
  • Control Discord Permissions: You always control the permissions granted to your bot within your Discord server settings via the Discord platform.
  • Object to Processing: In some circumstances, you may have the right to object to our processing of your personal information.

To exercise any rights you may have, please contact us at legal@pashlabs.com or support@pashlabs.com. We will respond to your request in accordance with applicable law.

Children's Privacy

Pashlabs is not intended for use by children under the age of 13 (or a higher age threshold if stipulated by applicable local laws). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe we have inadvertently collected personal information from your child, please contact us immediately at legal@pashlabs.com so we can take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal requirements. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, if the changes are significant, we may provide a more prominent notice (such as by email or a notice on our website). We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

support@pashlabs.com (for general inquiries and support)

legal@pashlabs.com (for privacy-specific and legal inquiries)